FAQ

Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other secure payment methods.

Is it safe to use my credit card on your site?

Yes! We use secure encryption technology to protect your payment information.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express options are available at checkout.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email that you can use to monitor your package.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in original packaging.

How do I return an item?

Contact us with your order number to initiate a return. We'll provide you with return instructions.

When will I receive my refund?

Refunds are processed within 5-10 business days after we receive your returned item.

Products & Availability

Are your products in stock?

Product availability is shown on each product page. If an item is out of stock, you can sign up for restock notifications.

Do you offer gift wrapping?

Please contact us for gift wrapping options and pricing.

Contact & Support

How can I contact customer service?

You can reach us via email or through our contact form. We typically respond within 24 hours.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't shipped yet.